Shipping Policy

Dispatch and Delivery Times

In-stock orders are generally dispatched within 2 business days.

Products that are not immediately available may be marked as “Pre-Order”. Estimated availability or dispatch dates will be displayed on the relevant product page at the time of purchase.

Pre-order dates are estimates and may change due to production, freight, customs, carrier delays or other circumstances. We will take reasonable steps to communicate significant delays or updates.

If your order contains both in-stock and pre-order products, we may hold the order until all products are available or ship the products separately.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available. Please allow up to 48 hours for tracking information to update.

Shipping times vary depending on the destination and selected shipping method. Most orders are expected to arrive within approximately 7–15 business days after dispatch.

Delivery timeframes are estimates and may be affected by carrier delays, customs processing, weather events, public holidays, peak trading periods and other circumstances outside our reasonable control.

Shipping Rates and Destinations

Available shipping methods, rates and destinations will be displayed at checkout.

If your country or region is available for selection at checkout, we currently ship to that destination.

Certain destinations may require additional address or identification information to complete shipment.

Customs, Duties and Taxes

International orders may be subject to import duties, customs charges, taxes or other fees imposed by the destination country.

Where duties, taxes or other import charges are collected by 1ERSEY at checkout, they will be included in your order total.

Where these charges are not collected at checkout, you may be responsible for paying them directly to the relevant customs authority, carrier or other party before or upon delivery.

You are responsible for providing any information reasonably required for customs clearance. Failure to pay an applicable import charge or provide required customs information may result in delays, refusal of delivery or the parcel being returned to us.

Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate delivery address when placing your order.

If you notice an error in your delivery information, please contact us at support@1ersey.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery or failure to collect the parcel within the carrier’s required timeframe, the parcel may be returned to us.

Where permitted by applicable law, you may be responsible for reasonable additional shipping costs required to resend the order.

Lost, Missing or Damaged Parcels

If your parcel is lost, damaged in transit or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at support@1ersey.com so we can investigate with the carrier.

Where tracking indicates that a parcel has been delivered but you cannot locate it, please contact us as soon as possible. We may ask you to check with members of your household, neighbours, the delivery location or the carrier.

The availability of tracking information or proof of delivery does not exclude any rights or remedies you may have under applicable consumer law.

Nothing in this Shipping Policy limits any rights or remedies available to you in relation to delayed, lost, damaged or undelivered goods under applicable consumer law.