Privacy Policy

Last updated: 1 September 2026

This Privacy Policy explains how UWIZO LTD, trading as 1ERSEY (“1ERSEY”, “we”, “us” or “our”), collects, uses, stores and shares your personal information when you visit our website, purchase our products, contact us or otherwise interact with our services.

UWIZO LTD is the data controller responsible for your personal information.

1. Information We Collect

We may collect the following categories of personal information:

• Your name, email address, telephone number, billing address and delivery address.

• Order details, including products purchased, order value, delivery status and returns.

• Payment-related information. Payments are processed securely by our payment providers, and we do not normally store complete payment-card details.

• Account information, preferences and communication history.

• Device and technical information, such as your IP address, browser type, operating system and device identifiers.

• Website activity, including pages viewed, products viewed, links clicked and interactions with our advertisements.

• Information you provide when contacting customer support, entering a promotion or submitting a review.

2. How We Collect Information

We collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing or contact us.

• Automatically through cookies and similar technologies when you use our website.

• From service providers that help us operate our store, process payments, deliver orders, analyse website activity and advertise our products.

• From advertising and social-media platforms where permitted by law.

3. How We Use Your Information

We may use your personal information to:

• Process, fulfil and deliver your orders.

• Process payments, refunds and returns.

• Provide customer service and respond to enquiries.

• Send order confirmations, delivery updates and other service communications.

• Detect and prevent fraud, abuse and security incidents.

• Operate, maintain and improve our website, products and customer experience.

• Measure website traffic and advertising performance.

• Personalise content and advertisements where permitted.

• Send marketing communications where you have consented or where otherwise permitted by law.

• Meet our legal, tax, accounting and regulatory obligations.

• Establish, exercise or defend legal claims.

4. Legal Bases for Processing

Where UK data-protection law applies, we process personal information on one or more of the following legal bases:

• Contract: where processing is necessary to process and fulfil your order.

• Legitimate interests: where necessary to operate and improve our business, protect our services, prevent fraud and understand our customers, provided those interests are not overridden by your rights.

• Consent: where you have agreed to marketing, non-essential cookies or another specific use.

• Legal obligation: where processing is required to comply with applicable law.

You may withdraw your consent at any time. This will not affect processing carried out before your consent was withdrawn.

5. Sharing Your Information

We may share personal information with trusted third parties that help us provide our services, including:

• Shopify and other ecommerce or website providers.

• Payment processors and fraud-prevention providers.

• Warehouses, fulfilment partners, couriers and delivery companies.

• Customer-support and communication providers.

• Email and marketing platforms.

• Analytics providers such as Google.

• Advertising and social-media platforms such as Meta, where permitted.

• Professional advisers, including accountants, insurers and legal advisers.

• Government authorities or regulators where required by law.

• A buyer, investor or successor in connection with a merger, restructuring or sale of all or part of our business.

These parties may only use personal information for the services they provide to us or as otherwise permitted by law.

We do not sell your personal information for money.

6. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where required, we use recognised safeguards for international data transfers, such as UK adequacy regulations, contractual protections, the UK International Data Transfer Agreement or the UK Addendum to approved contractual clauses.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud and complying with legal obligations.

Retention periods may vary depending on the type of information, our legal obligations and whether the information is required to establish, exercise or defend legal claims.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, releases, promotions and offers.

You can unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting us at support@1ersey.com.

You may still receive essential communications relating to existing orders or your account.

9. Cookies

Our website uses cookies and similar technologies to:

• Operate essential website functions.

• Remember your preferences and shopping basket.

• Understand how visitors use our website.

• Measure website and advertising performance.

• Personalise advertising where you have provided the required consent.

You can manage non-essential cookies through our cookie settings. You may also control cookies through your browser, although disabling certain cookies may affect website functionality.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information.

• Restrict or object to certain processing.

• Request the transfer of your information in a portable format.

• Withdraw consent at any time.

• Object to direct marketing.

• Submit a complaint to a data-protection authority.

To exercise your rights, contact support@1ersey.com. We may need to verify your identity before completing your request.

If you are located in the United Kingdom, you may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

11. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and products are not intended for children, and we do not knowingly collect personal information from children without appropriate authorisation.

If you believe a child has provided us with personal information improperly, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. You should review their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, business practices or legal obligations.

The latest version will be published on our website with the revised “Last updated” date.

15. Contact Us

For privacy questions, requests or complaints, contact:

UWIZO LTD trading as 1ERSEY

Email: support@1ersey.com